It is a sad reality that, once delivered, sometimes goods are stolen through no fault of the customer or the supplier. Smaller items are generally sent via Australia Post’s Express Post service. Jewellery is gift boxed and therefore these parcels will not fit in a post box slot. Please ensure that you supply a safe address or obtain a safe parcel locker as lost items are not the responsibility of Uncle George. A tracking number will be supplied upon dispatch so please keep track of your precious purchases.
Uncle George will email the tracking number of the parcel once dispatched and any updates supplied by the carrier as to the status of the delivery. However please note that lost or stolen items are the responsibility of the customer so please be sure to track your item.
Uncle George is not responsible for any customs and taxes applied to your order. All fees imposed such as tariffs and taxes, etc, during or after shipping are the responsibility of the customer.
Please ensure that you select your item carefully as returns/refunds/exchanges are not available to international customers.
While we inspect every item prior to dispatch, in the unlikely event that the goods are damaged in transit, it is the responsibility of the customer to advise via email within 3 days of receipt of the goods, with photographic evidence. It is the customer’s responsibility to return the faulty items at their own cost.
Easy and convenient shopping. Prompt and efficient, we will dispatch smaller items within two days of purchase and larger items, as soon as our preferred courier can collect. We will always advise of any lengthy delays.
Jewellery: Free Express Post postage on Australian jewellery orders over $150.
Clothing: Flat rate Express Postage of $20.
Small Homewares and Small Gifts: Flat rate of $20.
Large Homewares: Flat rate of $50.
Furniture, Art, Lighting: Please note that shipping is not included for furniture, lighting and artwork. Whilst we are happy to provide free Sunshine Coast (Qld) delivery on sales above $500, please contact us on 07 5474 5871 or firstname.lastname@example.org for a quote on delivery to all other destinations. If you purchase online now we will email you a shipping quote.
Our online transactions are processed by Paypal, the world’s most trusted online payment system. We also accept payment by credit card via Stripe. Buy now, pay later using Afterpay. Shop with confidence at Uncle George.
We love hearing from our fabulous customers so please don’t hesitate to contact us. You can either:-